FAQs

How can I contact Velmeur?

You can reach our support team anytime at info@velmeur.com.
We aim to respond within 24 hours and ensure every request is handled with care and priority.

Do you ship worldwide?

Yes. Velmeur offers worldwide shipping.

Where do you ship from?

We work with a global network of premium fulfillment partners to ensure efficient delivery and consistent product quality.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery.
You may request changes or cancellations within 12 hours of placing your order.

After this window, the order may already be in processing. However, you can still request a return once the item is received.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal

All transactions are secure and encrypted.

When will my order be processed?

Orders are processed within 1–3 business days (Monday–Friday).
Please note that processing times may be slightly extended during high-demand periods.

How long will it take to receive my order?

Delivery times typically range between 7–15 business days, depending on your location.

What if I don’t receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund or reshipment.

Will I be charged customs or taxes?

Velmeur works to minimize additional costs, but customs duties or import taxes may apply depending on your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

How do I return an item?

To request a return, please contact us at info@velmeur.com and our team will guide you through the process.

What if my item is damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the item

We will resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are processed to your original payment method within 7–10 business days after approval.

If you haven’t received your refund yet, we recommend contacting your bank or payment provider, as processing times may vary.


Velmeur is committed to delivering a smooth, premium experience — from purchase to delivery.